Frequently Asked Questions
Common Questions
Most Popular Questions
What Types Of Power Wheelchairs Do You Offer?
We offer a diverse range of power wheelchairs, including standard, light-weight, and compact models suitable for various needs and environments.
Do Your Power Wheelchairs Come With A Warranty?
Yes, all our wheelchairs come with a 12-month comprehensive warranty covering manufacturing defects. For extended warranty options beyond this period, please consult our sales team for limited warranty details.
How Far Can Your Power Wheelchairs Travel On A Single Full Charge?
Our power wheelchairs can travel about 15-20 kilometers on a full charge, depending on battery type and capacity. A full recharge for most of our wheelchair models takes 6-8 hours.
Can I Test A Wheelchair Before Purchasing?
While we do not offer a trial period, you can purchase a sample of our product to test its performance and quality.
Are Your Wheelchairs Suitable For Outdoor Use?
Yes, many of our models are designed for both indoor and outdoor use, featuring durable tires and robust construction.
Can I customize the seat size and material of the wheelchair?
Yes, we offer customization options for seat size and materials to ensure your comfort and satisfaction.
Is it possible to adjust the speed settings on your power wheelchairs?
Yes, our power wheelchairs have adjustable speed settings to suit your individual preferences and needs.
Are there different color options available for wheelchairs?
For our standard models, color options may be limited. However, we offer customizable color choices for our bespoke products, allowing you to select colors according to your specific requirements.
What are the standard payment terms for B2B purchases?
Our payment terms are 50% T/T in advance, and the remaining 50% is payable against the Bill of Lading (B/L).
Are there any other payment options available?
For alternative payment methods or specific arrangements, we encourage you to contact our customer service team for assistance.
How soon will my products be shipped after payment?
For standard products in stock, we typically ship within 3-5 days following payment. Customized orders are generally shipped within 15-30 days after payment.
Can I request expedited shipping for my order?
If you require urgent shipping, please discuss your needs with our customer service team. We strive to accommodate expedited shipping requests whenever possible.
What shipping terms do you offer for bulk orders?
We offer various shipping terms suited to meet our clients’ needs, including FOB (Free On Board) and CIF (Cost, Insurance, and Freight). Our terms are flexible to accommodate your specific requirements.
Do you provide Door to Door shipping services?
Yes, for clients in the USA and Canada, we offer Door to Door shipping services, ensuring a hassle-free delivery experience from our warehouse to your location.
How do you manage international shipping?
We collaborate with leading international freight forwarders to provide efficient and reliable shipping solutions. Our partnerships enable us to serve a diverse range of customer needs and destinations.
Can shipping be customized according to our specific needs?
Absolutely. We understand that every business has unique shipping requirements. We work closely with you to provide customized shipping solutions that best fit your logistical and business needs.
How are shipping costs calculated for bulk orders?
Shipping costs for bulk orders are calculated based on the order size, destination, and chosen shipping terms. We strive to provide the most cost-effective and efficient shipping options for our clients.
